Shipping policy

SHIPPING POLICY

Welcome to AuraGleam! We are dedicated to providing you with a smooth and reliable shopping experience. Please review our shipping policy to understand how and when your orders will be shipped and delivered.

1. ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking information (if applicable).

2. SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. 
* Estimated delivery times: Delivery typically takes between 7 to 15 business days, depending on your destination and the shipping carrier.
* Please note that all delivery times are estimates only and are not guaranteed. 

3. SHIPPING DELAYS
We are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or any other events outside our direct control. 

4. CUSTOMS, DUTIES, AND TAXES
AuraGleam is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

5. RISK OF LOSS
Once we transfer products to the shipping carrier, title and risk of loss passes to you. If your package is lost or stolen after being marked as delivered by the carrier, please contact the shipping carrier directly to resolve the issue.

6. INCORRECT ADDRESS DISCLAIMER
It is the buyer's responsibility to make sure that they enter the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small window to correct an incorrect shipping address. Please contact us immediately at contactauragleam@gmail.com if you believe you have provided an incorrect shipping address.

7. CONTACT US
If you have any questions or concerns regarding your shipment, please contact us at:
AuraGleam
contactauragleam@gmail.com